Work Experience
Consultant
Self-Employed-Lawrence, KS
January 2001 to Present
Business and Information Technology assistance to Individuals and Companies.
Computer Help, Printer Help, Network Help, Marketing Advice, Website Maintenance.
Remote Product Expert
Arise Turbo Tax-Lawrence, KS
February 2024 to April 2024
Provide product support to users of TurboTax
Remote Customer Service Representative
Maximus-Lawrence, KS
October 2022 to December 2022
Remote, Temporary, Seasonal – Made changes to the health insurance Accounts of callers.
for US Office of Personnel Management
via Maximus via a subcontract with Pearl Interactive Network
Member
AmeriCorps-Lawrence, KS
November 2021 to March 2022
Assignment was with a local homeless shelter helping place the clients into permanent housing.
Technical Support Representative (Remote)
Allen Press, Inc-Lawrence, KS
August 2020 to December 2020
I supported the e Publishing platform that Allen Press uses.
Used MS Teams
Remote/Office (Hybrid) Web Content Assistant
Allen Press, Inc-Lawrence, KS
September 2019 to April 2020
I was hired as part of a project to convert from one e Publishing Platform to another e Publishing platform
Used MS Teams
Health Survey Interviewer
State of Kansas, Department of Health-Topeka, KS
July 2019 to September 2019
This is the National State Health Survey Funded by the CDC.
Called Kansas adults at night and on the Weekend to ask them CDC and State of Kansas
Used scripted/ provided questions on Networked PC/Terminals
Customer Service Representative
Maximus Federal (Medicare)-Lawrence, KS
August 2018 to March 2019
CSR for 1-800-Medicare
Used scripted responses to inform and help callers. Updated Medicare client accounts
Test Scorer
General Dynamics-Lawrence, KS
June 2018 to August 2018
Scored Tests for Middle School Students
Customer Service Representative
General Dynamics-Lawrence, KS
August 2017 to October 2017
ACA – Market Place
Customer Service Representative
General Dynamics-Lawrence, KS
August 2015 to February 2016
CSR for 1-800-Medicare
Used scripted responses to inform and help callers. Updated Medicare client accounts